Terms & Conditions

Last updated: 17 October 2026

1. Seller and contact information

MOGO Eastern Handmade at house.moqgo.com is operated by Shenlan International Trading (HK) Limited. In these terms, “we”, “us” and “our” refer to that company.

Shenlan International Trading (HK) Limited
Unit 1307, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Email: contact@moqgo.com

2. Products and orders

Our store offers handmade knotwork, bracelets, ornaments and related pieces. Review the product description, selected colour or SKU, materials, dimensions, quantity and any custom requirements before ordering. Handmade pieces can have minor natural variations in shape, texture, colour and finishing; this does not remove your rights if an item is defective or materially different from its description.

Provide an accurate email and delivery address. Contact us promptly if you notice an error. Custom specifications must be agreed before production. We will contact you if a stock, product or order issue prevents fulfilment, to arrange a resolution or refund for items we cannot supply.

3. Prices and payment

Prices and checkout totals are in US dollars (USD). Your selected product variant, quantity and applicable shipping charge determine the total. Standard shipping is free for a product subtotal of US$200 or more; below US$200, the shipping charge is US$5.90.

Payments are processed through PayPal. Card or other funding options, where offered by PayPal, depend on PayPal eligibility and availability. Review the total before approving payment. We do not request card numbers or PayPal passwords by email. We will not add a further seller charge to an order after payment without your agreement.

4. Processing and delivery

United States: estimated total delivery is 9–20 business days from order placement, including making, processing and transit. This total already includes production time; do not add the processing period again. United Kingdom and Canada: estimated transit is 7–12 business days after dispatch. Business days exclude weekends and applicable holidays. These estimates are not guaranteed arrival dates.

The checkout total is the amount collected by us. Import duties or taxes separately assessed by destination authorities are not included in our collection unless expressly shown. Contact us before ordering if you need clarification about destination charges.

5. Cancellations, returns and refunds

Our Returns & Refunds policy and Cancellation / Withdrawal policy explain the applicable restrictions and remedies. Because pieces are handmade and may be made to order or customised, change-of-mind returns, exchanges or refunds are not offered under the published policy, and cancellation or changes may not be possible once production begins.

If an item arrives materially damaged, defective or different from the confirmed order, contact us within 7 days of delivery with your order number and supporting photos. We will review the case and agree a remedy, which may include repair assistance, replacement, an agreed partial refund, or a full refund where appropriate. For confirmed damage, defects or incorrect items we do not, as a rule, require the piece to be returned to China; where no physical return is needed you bear no return shipping cost, and where inspection or return is genuinely necessary we agree a lawful and reasonable arrangement in advance. Approved refunds are initiated to the original payment method within 5 business days, with arrival times depending on the payment provider. Do not send an item back before we confirm the arrangement; the business address above is not a return authorisation.

6. Website content and privacy

Use of site photographs, product descriptions, designs and other content must respect applicable intellectual property rights. Our Privacy Policy explains how information is handled when you browse, contact us or order.

7. Consumer rights and updates

Nothing in these terms or linked policies excludes rights or remedies that cannot legally be excluded under applicable consumer law. The terms and policies shown when you order apply to that order. We may update the website terms for future orders and will show the revision date here.

8. Questions

For order or policy questions, email contact@moqgo.com, or use the contact details above. Include your order number where relevant.