Privacy Policy

Last updated: 17 October 2026

Who is responsible for your information

MOGO Eastern Handmade at house.moqgo.com is operated by Shenlan International Trading (HK) Limited. For privacy enquiries or personal data requests, contact the Privacy Contact at:

Shenlan International Trading (HK) Limited
Unit 1307, Beverley Commercial Centre, 87–105 Chatham Road South, Tsim Sha Tsui, Kowloon, Hong Kong
Email: contact@moqgo.com

Information handled by the store

  • Orders: your name, email, shipping address and country, selected products and variants, quantities, and order or payment references, amounts and status.
  • Enquiries: information you send by email, including your contact details, order questions, custom requirements and attachments you choose to send.
  • Website use: technical request and security information processed by the hosting service, and website usage or performance information provided to Cloudflare Web Analytics.
  • Browser preferences: cart, wishlist and region or currency preferences stored locally in your browser where those features are used.

Order contact and delivery fields are required to process an order. Without them we cannot arrange payment and delivery. Please send only information relevant to your request, and avoid including passwords, full card numbers or unnecessary identity documents in emails.

Why we use information

We use order and enquiry information to process purchases, communicate with you, agree custom details, arrange delivery, handle repairs, cancellations and refunds, maintain order records, and resolve payment or delivery issues. Technical information supports website operation, security and performance. We also retain records where needed for applicable legal, accounting or dispute obligations.

Payments and service providers

PayPal processes payment approval and funding information under its own privacy statement. Our store receives transaction identifiers, status and information needed to associate a payment with an order. PayPal login credentials and full payment-card details are entered on PayPal’s payment interface, not our contact form.

We use Cloudflare for website hosting, order-related storage, security and web analytics. Cloudflare’s handling of information is described in its privacy policy. Email services process messages you send us. Delivery providers receive the contact and address information needed for delivery. Information may also be disclosed where required by law or needed to address fraud, payment disputes or legal claims.

Service providers and delivery operations may process information outside Hong Kong, including in the destination country. We share information for the purposes described above and limit order information provided to delivery services to what is needed for fulfilment.

Contact form and browser storage

The contact and custom-enquiry forms prepare an email draft in your email application; they do not automatically send a message. Review and send the draft in your email application if you want us to receive it. Information entered into an unsent draft is not submitted to us by that form.

Local browser storage remembers shopping selections and preferences. You can clear it through your browser settings; doing so may remove your saved cart or wishlist. Hosting, security and payment services may use their own technical storage or cookies as described in their privacy notices. Contacting us about an order does not itself subscribe you to marketing emails.

Retention and security

We retain personal data only for as long as necessary for the purposes described here, including fulfilment, support, accounting, legal obligations and the resolution of disputes. The necessary period depends on the type of record and applicable obligations. When information is no longer needed, it should be deleted or anonymised.

The website uses HTTPS. Order information is held in the services described above, with administrative access restricted to the operation of the store. No internet transmission or storage system can be guaranteed completely secure.

Access, correction and other requests

You may request access to or correction of personal data we hold about you. You may also ask about retention or request deletion where applicable. Email the Privacy Contact at contact@moqgo.com, or write to the company at the address above. We may need proportionate information to verify your identity and locate the relevant records. Some information may need to be retained to fulfil legal obligations or resolve an outstanding order or dispute; we will explain any applicable limitation when responding.

Reference currency service

Reference exchange rates are retrieved from ECB data through Frankfurter. The browser requests currency pairs only; order details, delivery addresses and payment credentials are not sent in those requests. The service may process technical connection information. Actual payment remains in US dollars (USD).

Updates

We may update this policy when website functions or information-handling practices change. The revision date appears at the top of this page.